Practice Support Manual

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New NHS Scotland Model Complaints Handling Procedure

The new NHSS Model Complaints Handling Procedure developed under the direction of the Scottish Public Services Ombudsman (SPSO) came into effect on 1 April 2017 for use by NHS Bodies and primary care service providers, including dentists. The SDCEP Practice Support Manual (login required) now provides background information about the new procedure and includes updated complaints handling…

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National Infection Prevention and Control Manual

The National Infection Prevention and Control Manual (NIPCM) is  available via the  National Services Scotland (NSS) website.  The document was first published in 2012 by the Chief Nursing Officer and provides guidance on infection prevention and control procedures. The  Practice Support Manual  from the Scottish Dental clinical Effectiveness Programe  has links to NIPCM  document  from…